Examining the Influence of e-Government Procurement Systems on the Performance of Public Entities in Zambia

Abstract

Many African Countries, including Zambia, have embarked on an electronic procurement implementation journey system (e-GP). But the question that still stands out, even after the introduction of the e-GP and several training sessions conducted by ZPPA, is that many procuring entities across the country still prefer a manual system of tendering and procurement processes. This research study examined the influence of electronic government Procurement systems on the Performance of Public entities in Zambia. The Digitalization of the procurement systems has made it possible to apply a coherent framework that reflects the theory of the technology acceptance model (TAM) and technology cost theory (TCT) in under-researched developing territories. The research study employed a quantitative correlational research design, and primary data were gathered from public entities in Zambia using an online Google questionnaire distributed to 275 organizations countrywide. A total of 264 responses were returned, representing 96.41% response rate. The data was analyzed using SPSS Version 23, and the reliability was assessed using Cronbach’s alpha. The findings of the research study revealed positive correlation results, with respect to customer service level and procurement performance at r 0.854** and r 0.746**, respectively. This means that customer service is an integral part of the Centre stage of procurement performance for the public entities. Electronic Order processing is equally positively related to procurement performance at r 0.702**, implying that the availability of internet functionality for e-government procurement (e-GP) systems is vital, as it is easier, faster, and less expensive to procure goods and services. The study contributes to the body of knowledge by examining specific roles of e-communication, e-order process, customer service level, and procurement cost reduction.